We are: The Ultimate Adventure Centre Ltd
Our address is: Abbotsham Road, Bideford, Devon, EX39 5AP
We can be contacted by:
Tel: 01237 880028
You are: A user of our Website.
Please read the terms and conditions set out below carefully before booking on this website. By booking on this website you agree to be bound by these Terms and Conditions.
“Booking” is a reference to the Activities, Accommodation and ancillary Items which we may offer to book on our Website;
“you”, “your” and “yours” are references to you the person accessing this Website and booking on the Website;
“we”, “us” and “our” are references to the Ultimate Adventure Centre; and
“Website” is a reference to our Websites www.ultimateadventurecentre.com, www.adventure-camping.co.uk, www.ultimatesurfschool.com on which we offer our activities, accommodation and ancillary items to book.
2.1. If you would like to book with us you may do so either via the Website by clicking the “Book Now” button for the relevant Activities, Accommodation and ancillary Items or by contacting us directly to discuss your requirements.
2.2. Any contract for the Booking from this Website is between you and the Ultimate Adventure Centre You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of Booking. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.
2.3. When Booking from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.
2.4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
2.5. Any Booking that you place with us is subject to availability and acceptance by us. When you place your order online we will send you a Booking confirmation to confirm that we have received it. This Booking confirmation will be produced automatically so that you have confirmation of your Booking details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Booking. This confirmation will be deemed an acceptance and will specify the Booking details and confirm the price of the Activities, Accommodation and ancillary Items that make up the Booking. If any of the Activities, Accommodation and ancillary Items are not available we will also let you know by email.
2.6. We reserve the right to alter the Activities, Accommodation and ancillary Items available to book on the Website and to discontinue any bookable Item.
2.7. The contract for the Booking will be accepted at the time we notify you that your Booking has been accepted. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your Booking has not been accepted you will be notified of this in writing together with the reasons.
2.8 We shall use our reasonable endeavours to ensure that your Booking commences at the time Booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities, Accommodation and ancillary Items Booked and no refunds or compensation will be payable in such circumstances.
3.1. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of value added tax, if applicable.
3.2. The total price for the Booking, will be displayed on the Website when you place your order. Full payment must be made at the time of placing your order. For group Bookings you will be required to pay a 25% deposit at the time of booking; unless you have paid the deposit your booking is not confirmed. All deposits are non-refundable.
3.2.1 If a Deposit has been paid full payment of your booking is due within 42 days of your arrival; failure to comply will result in loss of your booking.
3.2.2 Balances are not taken automatically, it is your responsibility to contact us.
3.3. To ensure that booking online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.
4.1. The Activities are challenging and participation is not without risk. All participants will receive detailed safety briefing from an instructor prior to The Activities commencing.
4.2. We reserve the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
4.3. After the safety briefing participants will not be directly supervised by an instructor.
4.4. The Activities will remain open in most weather conditions (but not in circumstances of gales, lightning, heavy ice or snow). No refunds or compensation will be payable in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
4.5. You and each member of your party will be required to sign the relevant Risk Acknowledgement and Disclaimer before being allowed to undertake the Activities
5.1. It shall be the responsibility of all participants to ensure that they are dressed appropriately and we advise participants to wear clothing appropriate for the weather conditions and which they do not mind getting damaged. In particular the following restrictions shall apply:
i. Participants may not undertake the Activities in open-toed or slip-off shoes (ankle-supporting boots are best)
ii. Long hair must be tied back
iii. Piercings removed or taped over for comfort.
5.2. We will not be responsible for any damage to or loss of clothing or other personal items of persons resulting from participation in the Activities.
6.1. A security deposit of £20 per person is payable in cash on arrival for all single sex and large groups staying in the Accommodation. You will be provided with the Accommodation rules on arrival which must be strictly adhered to. Failure to adhere to the Accommodation rules which results in material damage to the Accommodation will result in the forfeit of the deposit and possible charges for any damage caused.
7.1. Where we have requested information from you to provide the Booking you agree to provide us with accurate and complete information.
7.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
8.1.1 You must notify us immediately if you decide to cancel your Booking, preferably by email at email@example.com
8.1.2 The time limit for notification of cancellation is 7 calendar days following receipt by you of the Booking Confirmation.
8.1.3 Once we have heard from you that you wish to cancel your order within the stipulated time period we will refund or re-credit your debit or credit card with the full amount paid by you within 14 days. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
8.1.4 Bookings that are cancelled within 42 days of arrival will receive no reimbursement of any monies paid.
8.1.5 Bookings that are cancelled with longer notice than 42 days before the arrival date will be refunded the amount they have paid, minus the amount of deposit paid
8.1.6. We shall be entitled to cancel your booking at any time. In the event that we decide to cancel your Booking we shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
8.1.7 In the event that it proves necessary to close the Activities for reasons beyond our control and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances we may, but shall not be obliged to, offer alternative dates or times at reduced rates.
8.2.1 You must notify us of any amendments you need to make to the Booking.
8.2.2 We shall use our best endeavours to accommodate any amendments to your Booking.
8.2.3 You will be able to amend the booking as necessary up to 42 days before the Booking and you will only be charged for the total cost of the amended booking minus any deposit already paid.
8.2.4 Amendments made to the booking less than 42 days before the Booking can still be made, but no refund will be payable if the total of the amendment to the booking is less than the total when the Booking was placed. In this circumstance a voucher to the value of the difference may be offered.
We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to The Ultimate Adventure Centre Ltd, Abbotsham Road, Bideford, Devon, EX39 5AP, or e-mailed to firstname.lastname@example.org
10.1. The information, content and material available on the Website may vary from time to time without notice to you. This is in order to ensure that the Website is as up to date as possible.
10.2. We aim to have the site available at all times, however, you will appreciate that we cannot guarantee this or that it will be error free and we cannot accept liability for any issues that this may cause. We aim to keep the Website as up to date as possible; all product descriptions displayed on the Website are correct at the time the information is entered however the information appearing at the time may not always reflect the position exactly at the time you place your Booking.
10.3. You must not interfere with the working of our Website nor must you circumvent security on the site, tamper with, or hack into, or otherwise attempt to disrupt our computer system, server, website, router or any other internet connected device or service.
Ownership in, and all rights created in relation to the contents of this Website vest in us absolutely unless otherwise indicated. You must not modify, copy, reproduce, upload, post, transmit or distribute by any means or in any manner whatsoever, any material or information or download from our Website except where expressly invited to do so or indicated on our Website.
12.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
12.2. We disclaim any and all liability to you for the supply of the Booking to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Booking. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
12.3. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
12.4. We shall not be held liable for any failure or delay in providing the Booking where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
12.5. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
12.6 Parking facilities are available at the site, and any vehicles are left at the owners’ risk.
13.1. We may subcontract any part or parts of the Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
13.2. We may alter or vary the Terms and Conditions at any time without notice to you.
13.4. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
13.5. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.
13.6. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
13.7. It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.
13.8 Nothing contained in these Booking Terms and Conditions is intended to nor shall limit the liability of us in respect of death or personal injury caused by the negligence of us or of our employees, agents or contractors.